Hi Mr. adi
With all due respect sir, what is the use of this support forum if you will not answer or provide solution through this forum.
I think it would be a much better idea and i'm sure a lot of members will benefit if the supports here will answer questions and provide solutions to problems directly into the forum and not by answering them by mail. This is the main purpose of this support forum right?
If a certain member also got the same problem and he reads the solution you provided then he or she will not have to contact you for any solution, this will also minimize your workload.
It will also a great idea if you put a FAQ section wherein all the usual problems and it's solution are there.
Thank you.